HOW IT WORKS
WHY ARE YOUR PRODUCTS SUBSCRIPTION ONLY?
We want people to make positive changes that stick. To do that we need to be great value for money so we keep our margins low and focus on long term growth and building a community. We think low-cost, high value subscription models are key to making eco-easy, for everyone.
HOW DO YOU GET THE PRODUCT CHEAPER THAN I CAN BUY DIRECTLY?
When you buy product in larger quantities you can achieve discounted rates from suppliers. We take the majority of that saving and pass it on to you.
IS THERE A FIXED CONTRACT FOR MY SUBSCRIPTION?
You can cancel a subscription whenever you like, but please let us know why you’re leaving us if you do by popping us an email: firstname.lastname@example.org
HOW DO I VIEW MY CURRENT SUBSCRIPTIONS?
HOW DO I CHANGE A SUBSCRIPTION?
Inside your subscriptions
On any subscription, click “view” and then you have the choice to Cancel, Change Address, Change Payment or Renew now.
DO I NEED TO SET UP AND ACCOUNT WITH YOU?
For subscriptions, yes.
If you become one of our wonderful subscribers, WooCommerce (the platform we use to list out products) needs to store your details so we can send your products to the right place and charge you for the products you use with us.
HOW DO I CHANGE MY ACCOUNT DETAILS?
On the My Account Page
Once you are logged in on the My Account page you can edit and view everything including Subscriptions, Addresses, Payment methods andAccount details.
HOW DO I RESET MY PASSWORD?
WHAT PAYMENT METHODS DO YOU ACCEPT?
Any card or Mobile Pay apps.
We use Stripe to process our payments. They accept all major credit and debit cards, as well as all mobile pay applications like Apple Pay and Google Pay.
HOW DO I USE A VOUCHER CODE?
There is a box on the Checkout page.
Inside the checkout page you should see a Coupon Code box, or you will see a prompt that says “do you have a coupon code”. If you click that it should let you submit it. Any issues just email us with the details of the problem to email@example.com or click the green Messenger icon to chat instantly.
WHY ISN'T MY VOUCHER CODE WORKING?
It may have expired.
It may have expired or it might not be valid. Just email us with the details of your issue to firstname.lastname@example.org or click the green Messenger icon to chat instantly.
WHAT IS YOUR REFUND POLICY?
14 day money-back guarantee apart from perishable goods.
We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 14 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 14 days of making a purchase. Full policy here.